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Rated by who I hear you ask, ME THAT’S WHO! I have today sat indoors waiting for my engineer to arrive, to fix an intermittant fault that affects only my broadband (apparently). Now when I say if affects me, I’m certain its not just me because they have cancelled yet another appointment without telling me because it was an “area” fault. It seems that they feel the need to tell you that if you are not home when the engineer calls, that they will charge you £50. However when you call them at 8:15 to check the engineer IS coming out and its confirmed and then you call them at 12:05 to claim YOUR £50 for them not arriving, thaey aren’t able to provide it. They have offered me some money for loss of service, but nothing so far for appauling lack of respect and incompetence in cancelling my call without informing me, for a second time! As you can probably tell I’m quite frustrated at this point, and I’m hoping venting here (and every other site I can find to paste this onto) will make me feel a little happier. I have been given an address to write to in order that I may claim further compensation for my inconvenience, so we will see what comes of that, I’ll post the results here. My feeling currently is that although generally the service that they offer me is good, should they not be willing to provide compensation (and lets face it I’m not asking for a lot) my principles will force me to get a BT phone and sign up with Sky. http://foston.net/2008/09/26/virgin-media-customer-service-officially-rated-appauling/Tags: appauling, customer service, virgin media
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